Terms and Conditions of Rental

Requirements for the Rentee:

The Rentee and any additional drivers must be 21 or older and have at least 1 year of driving experience, except for drivers aged 30 and over.
The Rentee must be at least 23 years old in order to rent a L_IDAR, L_FDAR class car.
The Rentee and any additional drivers must have valid identity documents: passport/ID card and driving licence. In case the customer provides a Driver's license that is NOT issued by a member state of the European Economic Area (EEA) or the Swiss confederation, he must provide an international driving license or a legalized translation of the original driving license (an original driving license must always be provided). An international driver's license can be applied for and obtained online on this page!
A partial or full prepayment of the rental price must be made when booking, with any balance paid when picking up the car. A security deposit must also be provided when picking up the car.

Please note: Operator licences are not accepted. Identity documents and driving licences must be valid throughout the rental period.

What the rental price includes:

Car rental
Third-party liability insurance
Standard CDW + TP coverage
Full vignette (road tax) for Bulgaria
200 km daily mileage for rentals up to 30 days and 120 km daily mileage for rentals over 30 days
Winter tyres (1 November – 31 March)
Replacement car if the rental breaks down due to normal wear and tear or a factory defect
Free cancellation (up to 72 hours before rental)
20% VAT
Any fees for paying by Visa or Mastercard are included in the price

Rental Period

Minimum rental period: 24 hours. If a customer makes an enquiry for a period shorter than 24 hours, the rental price will be calculated for a full 24 hours. If the car is returned after the agreed period the customer will be charged as follows: up to 1 hour – оne-time fee (OTF) is applied according to the period: Period 1 (01.05-30.09) – BGN 70.41 / € 36, Period 2 (01.10-30.04) – BGN 35.20 / € 18; 1 to 4 hours – OTF + 1 rental day + additional fees; 4 to 24 hours – OTF + 2 rental days + additional fees, more than 24 hours – each subsequent day – OTF + 2 rental days + additional fees.

Fuel

The car is provided with a full tank and, according to the contract, must be returned with a full tank. If the car is not returned with a full tank, the customer will pay a "missing fuel" charge of € 1.50 per litre and an administrative charge of € 15, except where they have paid the “Prepaid Fuel” charge.

Additional mileage

200 km daily mileage for rentals up to 30 days and 120 km daily mileage for rentals over 30 days. If during the rental, the renter exceeds the included mileage, he has to pay the additional kilometers at price € 0.08 per km for economy, compact, SUV and station wagon classes.

Security Deposit

When renting a car, the Rentee must put down a deposit by a credit card (Visa or Mastercard) issued in their name. The card must be valid at least until the end of the rental period. The deposit is valid for 25 days after the start of the rental. If the rent lasts more than 25 days, the client must visit the nearest office of the company before the 25th day or through a link for deposit renewal provided by the Lessor in order to make a new deposit, before the 25th day from the start of the tenancy.
The deposit amount depends on the car class and coverage type selected by the customer. For luxury cars, the deposit can only be made by credit card.
If “Going Abroad” is chosen, the deposit will be doubled.
If the customer is a young driver, the deposit will be doubled.

Credit Card Pre-Authorisation and Cancellation of Pre-Authorisation

On the day you pick up the car, the deposit amount will be blocked (pre-authorised) on your credit card and then unblocked (the pre-authorisation will be cancelled) as soon as the car is checked upon its return.

Car Class SIPP Code	Card deposit with purchased additional coverage TOP PROTECTION	Card deposit without purchased additional coverage TOP PROTECTION	Card deposit with purchased additional coverage PREMIUM PROTECTION
L_EDMR, L_EDMV, L_EWMR, L_PROM	150 € by debit/credit card	600 € by credit card	30 € by credit card
L_FWMR, L_IFMR, L_IVMR	250 € by debit/credit card	1000 € by credit card	30 € by credit card
L_IDAR, L_FDAR, L_IWAR	300 € by debit/credit card	1200 € by credit card	30 € by credit card

Method of Payment

When booking, you can make a partial prepayment (20% of the final price) or a full prepayment:

by credit/debit card
by bank transfer
at any Easypay location

Once your card is charged, the name of our company, Modul EOOD, will come up on your statement as the reason for payment. If a partial prepayment is made, the Rentee must pay the remainder when picking up the rental. Payment may be made by Visa, Mastercard or bank transfer.
The prices shown on our site are in EUR and BGN. Payments are made in Bulgarian levs at the Bulgarian National Bank exchange rate.
If you need an INVOICE, you must request it at the time of payment. Invoices are issued within 5 calendar days from the date of payment.

Coverage and Insurance

Third-party liability – included in the price and mandatory in Bulgaria
CDW + TP – collision damage waiver (CDW) or theft protection (TP) up to the deposit amount. Only valid if you provide a traffic police report when you return the rented car documents and keys. Not valid if the driver has used drugs, alcohol or other intoxicants, or committed a traffic offence. Included in the rental price.
"TOP PROTECTION" and "PREMIUM PROTECTION" fees limit the Rentee's liability for damages to the exterior of the car, fire or theft, subject to compliance with the General Terms and Conditions of the Rental agreement.

Cancellation

Confirmed bookings may be cancelled/changed free of charge up to 72 hours before the start of the rental period. If the booking is cancelled/changed less than 72 hours before the start of the rental period, a fee of 20% of the final rental price will be charged, but no less than the rental price for 1 day, as well as the value of the delivery fee in case of cancellation/change of the reservation, less than 24 hours before the start of the rental period. Additional services included in the reservation are not included in the penalty.

“Stay Flexi” Fee

It allows for changes to be made to a reservation up to 12 hours prior to the start of the rental period. The fee is due in its full amount, regardless of the prepayment being full (100%) or partial (20%). The fee is refundable if the booking is cancelled more than 72 hours before the start of the rental period. In case of less than 72 hours remaining until the start of the reservation, the fee is non-refundable.

No Show

If the Rentee does not show to pick up their booked car within 4 hours after the agreed rental time, the booking will be considered cancelled, and the customer owes a penalty in the full amount of the delivery fee and 20% of the reservation amount, but not less than one rental day. Additional services included in the reservation are not included in the penalty. “No show” means a situation where the Rentee:

wishes to cancel the booking, but does not notify us before the rental period starts;
is, for some reason, unable to pick up the car at the agreed date and time and fails to notify the Renter thereof. Exceptions are made for Rentees who have indicated that they will arrive by airplane and have provided the flight number, and they show up late due to a delayed flight;
fails to provide a valid ID card, driving licence and international driving licence, which are required when the car is picked up;
does not have sufficient funds to pay the full price of the booking and/or is unable to put down the deposit required for the relevant car class.

Changes to Upcoming Bookings

The Rentee may make changes to the booking by email request or by calling our head office. Confirmed bookings can be changed free of charge up to 72 hours before the start of the rental period.
If the rental period is changed, the rental price will be recalculated at the current prices for the new period.
If the Rentee books a car via our partner booking system, all changes before the start of the rental period are processed directly by the booking system via which the Rentee has booked the car. You need to contact our partner if you would like to make any changes to the booking. In these cases, Low Cost Cars only performs the service.

Booking Change/Extension after Start of Rental Period

If the Rentee wishes to extend their booking, they must request this in writing, at least 48 hours before the expiration of the contract. The extension of the term of the contract and, accordingly, the Rentee’s use of the car will only become valid upon receipt of written confirmation from the Renter and if payment for the extension is made within 24 hours after confirmation for the extension. When extending a booking, the price is calculated according to the current price list, based on the total number of rental days. We recommend you ask for an extension of your booking as early as possible due to the risk of running out of stock. If the customer does not pay for the extension before the expiration of their current contract, they may be subject to the penalties for delay specified in the Terms and Conditions of the rental contract.
When the customer needs to extend their rent that includes going abroad, the amount of 50% of the initial charge should be paid for extending the validity of the power of attorney and the documents required to go abroad must be reissued and received from the customer.

IMPORTANT: After the Renter confirms the rental may be extended, the Rentee must pay for the additional rental days within 24 hours of receipt of the confirmation to confirm the extension of the contract. The extension will be confirmed only after payment is received within the period mentioned above, but no later than the date and time until which the contract is valid. After making the payment, the necessary documents will be available at the office where the car was provided. Low Cost Cars is not responsible for any consequences if the customer fails to show to pick up the documents.

Additional Charges

TOP PROTECTION – Additional Cover Charge

This can be added to the contract at the customer’s request, when making the booking or picking up the car from our office, as well as during the rental period. A new contract and certificate of delivery and acceptance will have to be drawn up to reflect the change.

The TOP PROTECTION option has the following benefits:

In the presence of damage, with the exception of those on the lower surface of the car, which occurred as a result of one event, to up to 3 adjacent elements with up to one deformation in one of the three, without the integrity of the element being violated, for which there is no legal basis according to the Traffic law or other legal acts, a document certifying the occurrence of an event is issued by the competent state authorities, the TENANT's deposit will be refunded in full after filling out a "Declaration of Occurrence" in front of a representative of the RENTOR.
In the event of an accident, damage, fire or theft on the territory of the Republic of Bulgaria, the RENTEE will receive a replacement car at the RENTOR’s nearest office within 3 working days.
In the event of an accident, damage or fire on the territory of the Republic of Bulgaria, the costs of transport and roadside assistance of the damaged car will be paid by the RENTOR. In the event of an accident or damage outside the borders of the Republic of Bulgaria, the RENTEE is obliged to cover only the costs of moving the rented car to the border of the Republic of Bulgaria.
Limits liability for damages: for glasses in full size, for tires and tires in the amount of up to BGN 195.58 / 100 EUR., for rims in the amount of BGN 391.17 / 200 EUR, when filling in the "Declaration Occurred event"
Reduces the RENTER's responsibility if necessary payment of the administrative fee under Art. 10.33 with 50%.
Four times lower deposit by debit card

If there are damages other than those described above, the TOP PROTECTION option will only apply to damages certified by document from Traffic police, Police or another competent authority in accordance with the Road Traffic Act and other regulations or by another document serving as proof of the event and provided that the RENTER is notified of the incident no later than 24 hours after its occurrence.

Car class SIPP code	TOP PROTECTION Coverage
L_EDMR, L_PROM, L_EDMV, L_EWMR	11 €
L_FWMR, L_IFMR, L_IVMR, L_IDAR	15 €
L_FDAR, L_IWAR	18 €

PREMIUM PROTECTION – Additional Cover Charge

At the customer's request, it can be added to the contract when booking or on the spot in our office, when picking up the car, as well as during the rental, for which a new contract and delivery-acceptance protocol is drawn up.

The "PREMIUM PROTECTION" fee includes the rights under the "TOP PROTECTION" Fee and gives the RENTEE the following additional rights:

In the event of damage to the car, including damage to the lower surface of the car, which occurred as a result of an event for which there is no legal basis according to the Road traffic law or other normative acts to issue a document certifying the occurrence of an event by the competent state authorities, then the RENTEE’s deposit will be refunded in full after filling out a "Declaration of Occurred event" in front of a representative of the LESSOR.
In the event of an accident, damage, fire or theft on the territory of the Republic of Bulgaria, the RENTEE will receive a replacement car to an address specified by the RENTEE located on the territory of the country, within 1 working day.
Exempts from responsibility for damage caused to tires, rims, rims and glass, when filling in the "Declaration of Occurred event ".
Reduces the RENTER's responsibility if necessary payment of the administrative fee under Art. 10.33 with 50%.
Deposit of 30 €, regardless of the chosen vehicle class. The deposit for this coverage can be blocked only be credit card.

Car class SIPP code	PREMIUM PROTECTION Coverage
L_EDMR, L_PROM, L_EDMV, L_EWMR, L_FWMR, L_IFMR, L_IMVR, L_IDAR	25 €
L_FDAR, L_IWAR	30 €

CROSS BORDER Charge

Upon prior request and approval, rentals can be taken outside Bulgaria to its neighbouring countries (Greece, Northern Macedonia, Serbia, Romania and the European part of Turkey) ONLY forL_EDMV, L_IVMR, L_IFMR, L_IDAR. An administrative fee will be charged depending on the rented car class. The indicated administrative fee applies to visiting one of the countries listed above. For any subsequent country, the customer will pay an additional 50% of the charge for the first country. Power of attorney is issued with a validity period until the end of the rent, but no longer than 25 days. When the rent is longer than 25 days, the customer must pay the full charge for crossing the border again.

After confirmation by Low Cost Cars, the Rentee must send a scanned copy of the driving licence and passport details (required for the issue of the necessary documents) at least 1 business day before the start of the rental period. Limitations may apply.

Car Class SIPP Code	Administrative fee	Deposit with purchased additional coverage TOP PROTECTION	Deposit without purchased additional coverage TOP PROTECTION	Deposit with purchased additional coverage PREMIUM PROTECTION
L_EDMV	80 €	300 € by debit card	1200 € by credit card	30 € by credit card
L_IFMR, L_IVMR	90 €	500 € by debit card	2000 € by credit card	30 € by credit card
L_IDAR	100 €	600 € by debit card	2400 € by credit card	30 € by credit card

Rentals can be taken into countries other than the above after express confirmation by the Renter. A custom quote for the administrative charge and deposit will be prepared.

Additional Driver Charge

When picking up the car, the Rentee and any additional driver who will drive the rented car must personally show the following valid documents: driving licence and ID card or passport valid until the end of the rental period. Each additional driver needs to be registered in the contract and sign a copy thereof. All drivers are jointly and severally liable during the rental.

Young Driver Charge

Rentees aged 21 to 23 are treated as a “Young Driver”. If at least one of the drivers is a “young driver”, the following conditions apply:

L_IDAR and L_FDAR classes can not be rented by Young drivers
An additional fee of EUR 7,20 per day will be charged
The deposit is doubled unless additional PREMIUM PROTECTION coverage is purchased

Late service fee

Airport offices can serve customers 24 hours a day. When booking for the cities of Varna, Burgas, Plovdiv in the time range from 19:01 to 08:29 and for the city of Sofia in the time range from 21:01 to 08:29, the price includes a "Late service fee".
Please note that if during the initial booking, pick-up and/or return times of the car other than the above mentioned ranges are specified and subsequently the times are changed and they fall within the above-mentioned ranges, an additional fee of 24 € including VAT for each delivery and/or acceptance of the car will be charged for "Late service fee".

Public Holidays

During the public holidays of Easter, Christmas (24, 25 and 26 December), New Year (31 December and 1 January), our city offices are not open to customers, so all customers will be directed to our airport offices. When picking up or returning a car during public holidays, an additional EUR 24 fee will be charged for handling purposes.
From 31 December 19:00 to 1 January 10:00, the offices of Low Cost Cars are not open to customers.

Delivery or Collection and One-way Rental

Low Cost Cars has a network of offices serving customers at all international airports, city offices in Sofia, Plovdiv, Burgas and Varna, as well as seasonal offices on the Black Sea coast.
You can rent a car from any Low Cost Cars office and return it to the same or another company office (an additional One-Way Rental fee will be charged).

One-way Rental

On request a vehicle can be delivered and picked up in other city or office of Low Cost Cars. Delivery to neighboring countries is possible. Examples for one way rentals:

Pick up Drop off	Amount	Pick up Drop off	Amount
Sofia Mladost Sofia Airport	€ 20	Sofia - head office Sofia Airport	€ 20
Sofia Burgas	€ 150	Burgas Varna	€ 85
Sofia Varna	€ 160	Burgas Primorsko	€ 65
Sofia Plovdiv	€ 85	Burgas Sozopol	€ 25
Sofia Bansko	€ 100	Varna Albena	€ 40
Sofia Borovets	€ 80	Varna Obzor	€ 40
Sofia Pamporovo	€ 170	Varna Balchik	€ 55
Sofia Thessaloniki	€ 350	Sofia Bucharest	€ 510

When returning a car at our Sofia Airport office, an additional "In terminal drop off" fee of 20 euros is charged.

Deliveries

You can also book a car to be delivered to a hotel, flat, car repair shop or any address. Locations for example:

Destination	Amount	Destination	Amount
Sofia - Airport	€ 0	Byala	€ 10 / € 40
Sofia - Delivery to address	€ 20	Dobrich	€ 50
Plovdiv - Airport	€ 0	Elenite	€ 10 / € 20
Plovdiv - Office	€ 0	Golden Sands	€ 10 / € 15
Plovdiv - Delivery to address	€ 10	Kiten	€ 65
Varna - Airport	€ 0	Nesebar	€ 10 / € 20
Varna - Office	€ 0	Obzor	€ 10 / € 40
Varna - Delivery to address	€ 10	Pamporovo	€ 80
Burgas - Airport	€ 0	Pomorie	€ 10 / € 20
Burgas - Office	€ 0	Ravda	€ 10 / € 20
Burgas - Delivery to address	€ 10	St Constantine and St Helena	€ 10 / € 15
Albena	€ 25 / € 40	Sveti Vlas	€ 10 / € 20
Aheloy	€ 10 / € 20	Sunny Beach	€ 10 / € 20
Balchik	€ 30	Sunny Day	€ 10 / € 15
Bansko	€ 85	Sozopol	€ 10 / € 25
Blagoevgrad	€ 70	Thessaloniki, Greece	€ 350
Borovets	€ 70	Bucharest, Romania	€ 350

All locations for which the deliveries have two values refer to summer / winter season. The summer season starts from 01.05 until 30.09, the winter season starts from 01.10 until 30.04, unless otherwise stated in the information about the office serving the destination.
If the car is returned to the place of delivery, a second fee will be charged.

Prepaid Fuel Charge

In paying the “Prepaid Fuel” charge, the customer prepays the cost of the fuel and receives the right to return the car without filling the tank completely.

Car Class	Prepaid Fuel Charge
L_PROM, L_EDMR	70 €
L_EDMV, L_IFMR, L_IVMR	80 €
L_EWMR, L_IDAR	90 €
L_FWMR	110 €
L_FDAR, L_IWAR	110 €

Additional equipment and services

Additional equipment and services are charged per day:

Additional equipment and services	Price per Day	Maximum Price
Additional driver	€ 4,20	€ 80
Child seat	€ 4,80	€ 80
Booster seat	€ 3,60	€ 40
Snow cables/chains (purchased and kept by the customer)	€ 35 one-off charge	—
Mobile WiFi HOTSPOT	€ 3,00	—
Prepaid internet card 25 GB (purchased and kept by the customer)	€ 15 one-off charge	—

After prior written request by the RENTEE and written approval by the RENTER, the advertising stickers can be removed from the booked car. There is a one-off € 20 fee for a car and a custom fee for 9-seaters and cargo vehicles. Limitations may apply.