Terms and Conditions


The rates include:

  • Collision damage waiver + Theft Protection
  • Third Party Liability
  • Airport surcharge
  • 24 hours road assistance
  • Paid road taxes
  • Replacement car in case of technical failure
  • 20% VAT
  • 200 km daily mileage and 3500 km monthly mileage

The rates exclude:

  • Additional accessories/equipment
  • Delivery/collection of the vehicle in non working hours
  • Zero excess insurance
  • Fuel
  • Penalties due to traffic law violations

Rental period:

Minimal rental period: 24 hours. If the rented vehicle is returned after the end of the period WITHOUT a notice in advance, the Renter will be charged additionally as follows: up to 4 hours – the price for 1 rental day; more than 4 hours - the price for 2 rental days, more than 8 hours - the price for 3 rental days.

Method of payment:

Acceptable credit cards: Visa, MasterCard, Maestro, Borica or payment in cash.

Driver’s personal requirements:

Minimum age: 23 years. Drivers must have held a full driving license for a minimum of 3 years. Required documents: passport or ID card, driving license.

Young drivers:

Drivers under 23 years or drivers with less than 3 years driving experience must pay an additional “Young driver” fee and must leave double security deposit. There might be restrictions. SUVs can not be rented by young drivers.

Security deposit:

The Renter must leave a security deposit by card or in cash. The amount of the security deposit is different for the different car groups as follows:

Car group Security deposit (cash or card)
Manual gearbox
Economy (Skoda Fabia or similar) 100 €
Economy (Dacia Sandero) 100 €
Compact (Opel Astra or similar) 150 €
Compact estate (Dacia Logan MCV) 100 €
Estate (Skoda Octavia) 200 €
Estate (VW Passat Estate + GPS) 200 €
Minivan (Dacia Lodgy) 200 €
Minivan (Ford Custom) 300 €
SUV (Dacia Duster) 200 €
Automatic gearbox
Economy (Skoda Fabia or similar) 100 €
Compact (Opel Astra or similar) 150 €
Estate (VW Passat Estate + GPS) 200 €

Accessories and Extras:

  • Additional driver: 1.5 euro per day (maximum 42 euro per rental).
  • Baby seat: 4.0 euro per day (maximum 40 euro per rental).
  • Booster seat: 2.5 euro per day (maximum 25 euro per rental).
  • GPS navigation system: 4 euro per day (maximum 60 euro per rental).
  • Young driver fee: 6 euro per day, applicable for drivers under 23 years or for drivers with less than 3 years driving experience (restrictions may apply).
  • Anti-skid snow chains (purchase - remain for the customer): 25 € one-time fee
  • 3G Mobile WI-Fi: 2.00 euro per day.

Out of working hours fee:

If the vehicle is rented or returned in out of working hours, an additional fee of 20.00 € applies. Working hours: Monday – Sunday 09:00h – 19:00h. On official public holidays - Easter, Christmas (24.12, 25.12, 26.12), New Year (31.12, 01.01) the fee is - 09:00-19:00 - 20 €; 19:00-09:00 - 40 €.

Insurance:

The rates include “Third Party Liability” and basic “CDW - Collision damage waiver ”, “TP – Theft Protection” insurance with an excess. The insurance does not cover damage on wheels, tires, windshield, undercarriage and interior. The customer may purchase zero excess "Full protection" , which grants the customer the following rights:

  • Refund of the deposit in case of damage or theft, including the damage to tires, wheels, windows and undercarriage.
  • Replacement vehicle in case of damage, fire or theft (provided at the nearest office of the company).
  • Free road assistance in case of damage or fire on the territory of Bulgaria.
  • No administrative fee in case of an accident.
The interior of the vehicle is not included in any of the insurances and waivers.

Car group Full protection
(low season: 01.10 - 30.04)
Full protection
(high season: 01.05 - 30.09)
Manual gearbox
Economy (Skoda Fabia or similar) 4.00 € 6.00 €
Economy (Dacia Sandero) 4.00 € 6.00 €
Compact (Opel Astra or similar) 4.00 € 6.00 €
Compact estate (Dacia Logan MCV) 4.00 € 6.00 €
Estate (Skoda Octavia) 6.00 € 8.00 €
Estate (VW Passat + GPS) 6.00 € 8.00 €
Minivan (Dacia Lodgy) 6.00 € 8.00 €
Minivan (Ford Custom) 10.00 € 12.00 €
SUV (Dacia Duster) 6.00 € 8.00 €
Automatic gearbox
Economy (Skoda Fabia or similar) 4.00 € 6.00 €
Compact (Opel Astra or similar) 4.00 € 6.00 €
Estate (VW Passat + GPS) 6.00 € 8.00 €

Renter’s liability:

In case of damage or theft during the rental period, the excess of the vehicle is up to the amount of its security deposit. The Renter may purchase locally additional insurance which will waive his liability to nil(zero excess) in case of damage or theft.
Please note: In case of damage or theft of the car the Renter is obligated to provide all needed documents (protocols etc.) from the Police authorities and return the vehicle’s keys and documents. Otherwise the Renter is liable for the full amount of the respective damages or insurance amount in case of total loss or theft.
Lost Documents, Keys, License plate: A fine of 200 euro applies (incl. loss of CD/Radio panel). The renter is fully liable for partial theft, loss of parts, accessories.

Fuel:

The vehicle is rented with a full tank of fuel. Fuel consumption is payable by the Renter. In case the car is returned with less fuel than rented, the missing fuel is charged 1.50 Euro per liter at the end of the rental, as well as 10 euro refueling fee.

Mileage

Te rates include 200 km daily mileage and 3500 km monthly mileage. Customers who exceed the limits have to pay for each additional kilometer by price 0.05 EUR/km.

One-way rentals

If the rented vehicle is returned to a location different from the pick-up location one way rental fee may apply. The one way rental fee is automatically calculated and applied during the booking process.

Border exit:

Cross borders are allowed to Turkey (european part), Greece, Romania, Macedonia, Serbia on request only for classes L_EDMV, L_IVMR, L_IFMR, L_FVMR car classes. An additional administrative fee applies. The quoted fees below are for 1 country only. For each additional country the fee is increased by 50%. The renter should provide us with a copy of his driving license and ID card by e-mail at least 3 business days prior arrival. The required security deposit is double:

Car Class Fee Deposit
Dacia Sandero 50 € 200 €
Dacia Lodgy 60 € 400 €
Dacia Duster 60 € 400 €
Dacia Duster 80 € 600 €

Cancellation/amendment policy

Bookings can be cancelled or modified free of charge with at least 72 hours advance notice. Cancellations/amendments completed less than 72 hours before the pick-up date are subject to a 15% fee (from the total booking price amount). In case of a no show a no show fee of 15% will apply. All booking prepayments will be fully refunded if an alternative vehicle can not be provided.

Car model:

We can guarantee our customers only the car group of the provided vehicle, unless the selected car group during the booking process has a guaranteed brand, model or type of fuel. If the requested vehicle is not available, an alternative vehicle with the same specifications, from the same or higher group will be provided.

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