Terms and Conditions


The rates include:

  • Collision damage waiver + Theft Protection
  • Third Party Liability
  • Airport surcharge
  • 24 hours road assistance
  • Paid road taxes
  • Replacement car in case of technical failure
  • 20% VAT

The rates exclude:

  • Additional accessories/equipment
  • Delivery/collection of the vehicle in non working hours
  • Zero excess insurance
  • Fuel
  • Penalties due to traffic law violations

Rental period:

Minimal rental period: 24 hours. If the rented vehicle is returned after the end of the period WITHOUT a notice in advance, the Renter will be charged additionally as follows: up to 4 hours – the price for 1 rental day; more than 4 hours - the price for 2 rental days, more than 8 hours - the price for 3 rental days.

Rentals up to 3 days:

There is an included mileage of 300 km. for up to 3 days rentals. Each additional kilometer over 300 km. costs 0.05 EUR/km. This limit applies for 1 to 3 day rentals.

Method of payment:

Acceptable credit cards: Visa, MasterCard, Maestro, Borica or payment in cash.

Driver’s personal requirements:

Minimum age: 23 years. Drivers must have held a full driving license for a minimum of 3 years. Required documents: passport or ID card, driving license.

Young drivers:

Drivers under 23 years or drivers with less than 3 years driving experience must pay an additional “Young driver” fee and must leave double security deposit. There might be restrictions. SUVs can not be rented by young drivers.

Security deposit:

The Renter must leave a security deposit by card or in cash. The amount of the security deposit is different for the different car groups as follows:

Car group Security deposit (cash or card)
Manual gearbox
Promo manual (Ford Fiesta or similar) 100 €
Economy (Skoda Fabia or similar) 100 €
Compact (Opel Astra or similar) 150 €
Compact estate (Dacia Logan MCV) 100 €
Estate (Skoda Octavia) 200 €
Minivan (Opel Zafira) 200 €
Automatic gearbox
Promo automatic (Ford Fiesta or similar) 100 €
Economy (Skoda Fabia or similar) 100 €
Compact (Opel Astra or similar) 150 €
Estate (Skoda Octavia) 200 €
SUV (Chevrolet Captiva) 300 €

Accessories and Extras:

  • Additional driver: 1.5 euro per day (maximum 42 euro per rental).
  • Baby seat: 4.0 euro per day (maximum 40 euro per rental).
  • Booster seat: 2.5 euro per day (maximum 25 euro per rental).
  • GPS navigation system: 4 euro per day (maximum 60 euro per rental).
  • Young driver fee: 6 euro per day, applicable for drivers under 23 years or for drivers with less than 3 years driving experience (restrictions may apply).
  • Snow chains: 2.5 euro per day (maximum 40 euro per rental). The price for car groups estate, minivan and SUV is 4 euro per day.
  • 3G Mobile WI-Fi: 2.00 euro per day.

Out of working hours fee:

If the vehicle is rented or returned in out of working hours, an additional fee of 20.00 € applies. Working hours: Monday – Sunday 09:00h – 19:00h. On official public holidays - Easter, Christmas (24.12, 25.12, 26.12), New Year (31.12, 01.01) the fee is - 09:00-19:00 - 20 €; 19:00-09:00 - 40 €.

Insurance:

The rates include “Third Party Liability” and basic “CDW - Collision damage waiver ”, “TP – Theft Protection” insurance with an excess. The insurance does not cover damage on wheels, tires, windshield, undercarriage and interior. The customer may purchase zero excess "Full protection" , which grants the customer the following rights:

  • Refund of the deposit in case of damage or theft, including the damage to tires, wheels, windows and undercarriage.
  • Replacement vehicle in case of damage, fire or theft (provided at the nearest office of the company).
  • Free road assistance in case of damage or fire on the territory of Bulgaria.
  • No administrative fee in case of an accident.
The interior of the vehicle is not included in any of the insurances and waivers.

Car group Full protection
(low season: 01.10 - 30.04)
Full protection
(high season: 01.05 - 30.09))
Manual gearbox
Promo manual (Ford Fiesta or similar) 3.00 € 4.00 €
Economy (Skoda Fabia or similar) 4.00 € 6.00 €
Compact (Opel Astra or similar) 4.00 € 6.00 €
Compact estate (Dacia Logan MCV) 4.00 € 6.00 €
Estate (Skoda Octavia) 6.00 € 8.00 €
Minivan (Opel Zafira) 6.00 € 8.00 €
Automatic gearbox
Promo automatic (Ford Fiesta or similar) 3.00 € 4.00 €
Economy (Skoda Fabia or similar) 4.00 € 6.00 €
Compact (Opel Astra or similar) 4.00 € 6.00 €
Estate (Skoda Octavia) 6.00 € 8.00 €
SUV (Chevrolet Captiva) 6.00 € 8.00 €

Renter’s liability:

In case of damage or theft during the rental period, the excess of the vehicle is up to the amount of its security deposit. The Renter may purchase locally additional insurance which will waive his liability to nil(zero excess) in case of damage or theft.
Please note: In case of damage or theft of the car the Renter is obligated to provide all needed documents (protocols etc.) from the Police authorities and return the vehicle’s keys and documents. Otherwise the Renter is liable for the full amount of the respective damages or insurance amount in case of total loss or theft.
Lost Documents, Keys, License plate: A fine of 200 euro applies (incl. loss of CD/Radio panel). The renter is fully liable for partial theft, loss of parts, accessories.

Fuel:

The vehicle is rented with a full tank of fuel. Fuel consumption is payable by the Renter. In case the car is returned with less fuel than rented, the missing fuel is charged 1.50 Euro per liter at the end of the rental, as well as 10 euro refueling fee.

One-way rentals

If the rented vehicle is returned to a location different from the pick-up location one way rental fee may apply. The one way rental fee is automatically calculated and applied during the booking process.

Border exit:

Cross borders are not allowed.

Cancellation/amendment policy

Bookings can be cancelled or modified free of charge with at least 72 hours advance notice. Cancellations/amendments completed less than 72 hours before the pick-up date are subject to a 15% fee (from the total booking price amount). In case of a no show a no show fee of 15% will apply. All booking prepayments will be fully refunded if an alternative vehicle can not be provided.

Car model:

We can guarantee our customers only the car group of the provided vehicle, unless the selected car group during the booking process has a guaranteed brand, model or type of fuel. If the requested vehicle is not available, an alternative vehicle with the same specifications, from the same or higher group will be provided.

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